Purchase & service rules
These terms apply to the eSIM.ist website and the Travel by eSIM ist storefront. Please read them before purchasing or using an eSIM plan.
These Terms form an agreement between you and eSIM.ist, also presented as Travel by eSIM ist. By placing an order or using an eSIM supplied through the store, you accept these Terms and our Privacy Policy.
You must be legally capable of entering a contract and must provide accurate checkout and contact information. If you buy for another traveler, you are responsible for making these Terms and the installation instructions available to them.
We sell prepaid digital eSIM data packages for supported countries and regions. After successful payment, we arrange electronic provisioning and send installation information to the email address provided at checkout.
Most packages are data-only and do not include a telephone number, voice calls, or SMS unless the product page expressly states otherwise. Apps such as messaging and calling services consume plan data.
Before purchase, review the plan name, data allowance, validity, coverage, supported networks, IP breakout location, activation rule, and top-up availability. Two plans with the same allowance and duration may have different prices because of IP routing, network partners, speed policy, or other package conditions.
“Per Day” or “/Day” plans provide the stated allowance for each purchased day. The selected number of days and number of eSIMs are separate. The order total equals the daily unit price multiplied by selected days and eSIM quantity.
You are responsible for confirming that the installation device supports eSIM, is carrier-unlocked, and supports the relevant destination networks. Menu names and Dual-SIM behavior vary by manufacturer, model, operating system, carrier, and country of purchase.
An incompatible or carrier-locked device is not a service defect. Contact support before purchase if you are uncertain.
Prices are shown in the currency displayed at checkout. Taxes, bank conversion charges, or card-issuer fees may apply depending on your location. Payment must be authorized before fulfilment.
Each purchased eSIM receives unique activation information. You may purchase multiple eSIMs in one order, subject to limits shown at checkout. Do not refresh, repeat payment, or submit a second order while the first order is processing. We use technical safeguards to reduce duplicate provisioning, but you should contact support if the result is unclear.
Delivery is normally prompt but can be delayed by payment review, supplier processing, email filtering, maintenance, or events outside our control. Check the email address and spam folder before contacting support.
Follow the instructions supplied with the order. Install the eSIM on the device you intend to use and keep the QR code confidential. Many QR codes can be installed only once and cannot be transferred after installation.
The validity start rule shown in Plan Details controls. Depending on the package, validity may begin at installation or on the first connection to a supported network. Installing or activating too early can start the validity period before travel.
Do not delete an installed eSIM unless support instructs you to do so. Deletion may permanently remove access without eligibility for a replacement.
Coverage and speed depend on third-party mobile networks, device capabilities, radio conditions, congestion, geography, maintenance, and local regulation. 5G is available only where both the device and local network support it. Coverage descriptions are estimates, not a guarantee of uninterrupted service at every location.
Unlimited or daily plans may be subject to a fair-use policy, speed reduction, hotspot restriction, or daily reset. Any package-specific policy displayed on the product page forms part of these Terms.
You must use the service lawfully and must not use it for fraud, spam, network interference, unauthorized access, resale without authorization, or conduct that violates a mobile operator’s acceptable-use rules. We or our connectivity partners may suspend service where necessary to protect networks, comply with law, or investigate abuse.
You are responsible for device security, data roaming settings, backup connectivity, and charges generated by your primary SIM or other services.
Because an eSIM is a digital product containing unique activation credentials, cancellation rights may become limited once fulfilment, installation, activation, or data use has begun. Subject to mandatory consumer law, refunds may be considered where we cannot deliver the purchased eSIM or a verified technical failure attributable to the supplied plan cannot be resolved.
Refunds are generally unavailable for an incompatible or locked device, incorrect destination or package selection, early activation, deleted eSIM, exhausted data, expired validity, poor coverage limited to a particular place, or unauthorized sharing of a QR code.
Contact support@esim.ist promptly with the order email, device model, location, screenshots, and troubleshooting details. Do not purchase a replacement before support responds unless connectivity is urgently required; reimbursement of an independently purchased alternative is not guaranteed.
To the extent permitted by law, the service is provided on an “as available” basis. We do not guarantee uninterrupted connectivity, a particular speed, or compatibility with every device or application.
We are not responsible for indirect, incidental, special, or consequential loss, lost business, missed reservations, loss of data, or reliance on the eSIM as the sole emergency connection. Where liability cannot be excluded, our aggregate liability relating to a plan will not exceed the amount paid for that affected plan, except where applicable law requires otherwise.
Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.
The website design, branding, text, graphics, software, and original content are owned by or licensed to eSIM.ist. You may use the site only for personal purchasing and legitimate business purchasing. You may not copy, scrape, reverse engineer, resell, or exploit site content or access mechanisms except with written permission or where law expressly permits.
We may update the store, available plans, prices, providers, and these Terms. Changes do not alter a completed order retroactively unless required by law or agreed with you. We may suspend access where necessary for maintenance, security, fraud prevention, provider requirements, or legal compliance.
If part of these Terms is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver.
These Terms are governed by the laws applicable to the operator of eSIM.ist, without removing any mandatory consumer protections available in your country of residence. Before filing a formal claim, please contact us and allow a reasonable opportunity to resolve the issue.
Where the law permits, disputes will be handled by the competent courts where the operator is established. Consumers may retain the right to bring claims in another forum under mandatory local law.
Questions about an order or these Terms can be sent to support@esim.ist. Include your order number, purchase email, destination, device model, and a concise description of the issue.
